How to get back my account if I have lost my phone or Google Authenticator?

I have the backup key If you have the 16 digit-backup key then follow the following steps:

  • First, re-install the Authenticator app.
  • Press + available on the top to add a new key
  • Choose the option of Manual Entry
  • Enter the 16 digit-backup key that you have. Your Authenticator account has been restored.

I don't have the backup key Please send us the following documents to verify your identity by raise a ticket with the subject as "I have lost my authenticator backup key" (so that we can revert back your account to email OTP) Your selfie, while holding one of your ID cards(AADHAAR or PAN) and a paper which should have written "Coindelta & Current Date" over it. (Make sure your face and ID card is clearly visible).

We will revert back your account to email OTP as soon as possible.

Sample selfie